where is ministry location in Abu Dhabi /Dubai?
Abu Dhabi office: Tourist Club, behind Al Falah Street, Abu Dhabi Municipality.
Dubai office : Bur Dubai, Al Ghubaiba, Market Street, opposite the Central Bank and next to the Bank HSBC.
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What are the working hours in the ministry of finance?
From 7:30 am to 2:30 pm
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Are there any offices of the Ministry in other locations?
No there are no offices but only the main offices
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What are the services that can be obtained online?
What are the procedures and documentation required to obtain these services?
You can get all the information on the services provided by directory clients. (customers services directory).
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What are the ways to pay fees?
You can pay the fees through the E-dirham system :
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Government Client Card
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E-Dirham cards specific value
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What is a Certificate of Certificate of Status of Business / Business Person ?
Is a certificate issued to companies or individuals for exemptions from Status of Business / Business Person in various countries, regardless of the existence of the Convention or not.
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what is e-Dirham?
In 2001, the UAE disrupted the world of financial technology with the introduction of the e-Dirham system, which is its secured national digital payment system that enable users to pay for government services with the highest levels of comfort, flexibility and security.
The UAE is proud to be the first country in the region to develop an advanced digital system for the collection of government revenues. MoF has continued to develop the system over the past two decades to keep pace with the latest global trends in the areas of electronic payment, where the second generation of the system was launched in 2011, and its third generation launched in 2020.
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What are the most prominent features of the 3rd generation e-Dirham system?
The system is currently undergoing a transition from the second generation launched in 2011 to the third generation launched in the third quarter of 2020.
The new generation of the system is characterized by an important set of features, including:
- A wide participation of national banks instead of just one bank
- Providing backup servers to ensure continuity in case of emergency
- Having 99.99% services available even in critical situations
- Redesigning cards to meet customers' needs
- Increasing the speed of transaction settlement and credit limit for cards
- Further expanding the system
- Enabling smartphone payment
- Enabling connectivity to bank accounts
- Building a future scalable technical infrastructure
- Reducing system downtime to no more than 5 minutes per year
- Expanding system capacity to 50 operations per second
The brand identity of the system has also been redesigned, noting that the system holds global certifications in the areas of security.
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Has the 2nd generation e-Dirham system been shut down with the launch of the third generation of the system?
Yes, the second generation was completely shut down by the end of November 2020.
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Which government agencies and banks have joined the e-Dirham system?
Five national banks that issue the e-Dirham cards have joined the system to offer new products with innovative features within the system and provide a wider range of accepted forms of payments (POS, e-commerce, direct debit service, and instant payments via smartphone). These five banks are: Commercial Bank of Dubai, Abu Dhabi First Bank, Abu Dhabi Islamic Bank, RAK Bank and Fujairah Bank.
All government agencies joined the system with the launch of the 3rd generation and its customers began to transition to the new system.
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Are there statistics on the revenue collected and transactions made through the e-Dirham system over the past years?
Revenues collected through the e-Dirham system reached a total of AED 8 million in 2011 and more than AED 22 billion by 2019. Also, the number of transactions completed increased from about 13,000 in 2011 to more than 49 million in 2019.
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How do you evaluate the success of the e-Dirham system with the launch of the 3rd generation?
The e-Dirham system represents a success story for the UAE as a powerful tool for managing the country's revenues, collecting and settling cash flows from fees collected from government services. The system is leading the digital payment sector, enabling it to match other global payment systems, with the estimated value of the system's brand name exceeding AED 3 billion.
The e-Dirham system is characterized by a number of advantages that confirm its leadership as a fundamental pillar of the future of the digital economy in the UAE, including:
- Providing a national digital payment system that matches global digital payment systems
- Raising security levels for national financial statements and transactions
- Having its own technical infrastructure with modern servers
- Having a call center dedicated to e-Dirham customers only
- Managing cash flows for government service fee revenues through a single platform
- Providing advanced payment solutions with the smart phone payment app
- 3rd generation cards provide solutions that meet the growing needs of customers and enhance their quality of life.
- The system offers contactless payment solutions without the use of cards, in accordance with precautionary measures
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What are the new e-Dirham cards?
Three new cards have been launched with the launch of the third generation of the system, these cards are:
- HALA CARD: Ideal card for one-off payments or new individual customers, prepaid card that does not require registration, can be recharged to a maximum of AED 3,500, simple conditions for issuing the card, and no documents required.
- GOLD CARD: A prepaid card with multiple options to top-up, suitable for multiple payment transactions and regular payments, registration is required for an additional level of security, and requirements to issue card are Emirates ID or passport
- SIGNATURE CARD: Best suited for high-net-worth and corporate customers, personalised prepaid card that requires registration, unlimited card top-up, and requirements to issue card are Emirates ID or passport or trade license.
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What are the main features of the e-Dirham Instant application?
The e-Dirham Instant app provides the latest in financial technologies and gives customers the highest level of security by sending a one-time password per transaction, so that customers can pay for government services via their mobile phones or other devices using one of two security features, anytime and anywhere. Instant’s contactless payment benefits help maintain public health and support the continuity of government work in all circumstances.
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What are the ministry's future plans for the development of the e-Dirham?
The Ministry of Finance seeks to develop the e-Dirham system with the aim of promoting a competitive economy based on innovation in the country by focusing on the following objectives:
- Developing the national digital payment systems to match global systems and models
- Growing the scope of work with banking institutions in the UAE and expanding the system to include payment services in the retail sector
- Enhancing the integration of the system with national digital payment systems
- Continuing to build the system as an independent national payment management entity
- Expanding the e-Dirham system to include ATM, department stores, point of sale, online shopping, convenience stores, gas stations and transportation
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What is the e-Dirham system?
E-Dirham System (electronic smart cards) is a sophisticated method for collecting government revenue, rather than traditional methods (fiscal stamps, receipts, receipt of revenues) are based on the ease and simplicity in use and rely on the latest technology in the science of computers.
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What is the second generation of e-dirham?
The second generation of e-Dirham is an extension of more sophisticated current system of collection and electronic payment of the availability of additional services such as the possibility of re-packing with the highest levels of protection and security Adopts the second generation of e-Dirham latest technology and information technology as well as to follow global best practices in the field of electronic payment mechanisms for collection of the new, which is more secure, protect and effectiveness in addition to providing ways and channels of new electronic payment and suit different segments and categories, which provides further expanded with a system integrated electronic payment in the United Arab Emirates and linked to other global payment networks to raise the level of service provided to customers and the public and improve the state into the ranks of developed countries in the field of electronic payment and collection. And provides the second generation of e-Dirham further payment and collection services such as e-government services fees and non-governmental organizations, and payment of utility bills and violations, fines, and e-commerce and online payment, payment via mobile phone. It can also recharge through multiple channels such as ATMs for the system and those of the National Bank of Abu Dhabi and channels of distribution of cards and direct transfer from bank account or mobile phone (Mobile). In addition to these services, the new system services, the first generation of e-Dirham such as the nature of electronic companies and offices of printing, electronic recording of guarantees bank to all banks operating in the country, and the issuance of bank guarantee on the Ministry of Labour, the system of Trust Account on the Ministry of Economy and the ratification of your email, Ministry of Foreign Affairs.
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How do I apply for a job in the Ministry of Finance?
You can make a career in the Ministry of Finance through the registry on the website And you will be contacted about the availability of vacancy.
Contact:
026987611
Apply:
click here
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How do I change the PIN code for Government Client Card?
Prepare a letter from the person addressed to the Centre customer service to change the PIN number with a name of the card in the case of personal cards, but in the case of cards to delegates Companies must be the leeter from the director of the company with the logo of the company addressed to the customer service center to change the PIN number with the name of the card.
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What are the requirements for individuals to apply for this certificate?
The applicant must have been a resident of the UAE for at least 180 days. Also an annual lease agreement officially documented by the competent authorities, such as EJARI in Dubai, municipalities in other emirates and free zone authorities must be attached to the application.
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What are the requirements for companies to apply for this certificate?
The company must have been established for a period of at least one year. Financial accounts must be audited by an accredited audit firm and attached with other required documents to the application. The audited financial accounts must be prepared by an accredited audit firm. The report must be certified and stamped by the audit firm.
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What is the validity period for the audited financial accounts report?
The audit financial report to be attached to the application must be covering the year for which the certificate is requested. If the certificate is requested for the present year, the audit report must be covering the past year.
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What is the validity period for the certificate?
The certificate is valid for a period of one year from the date of issue (the date is selected by customer).
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How are the country-specific forms approved?
The form should be sent with a copy of the certificate to the competent officials at MoF via email or express courier. Upon signing and stamping the form, it will be sent back to the customer by express courier.
- Bank Statement: The bank statement must be issued by a local bank in UAE.
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If the applicant is:
- A housewife: The application must be attached to a copy of Marriage Certificate, a copy of the passports and permits of residence of the married couple, as well as a bank statement, a salary certificate and an employment contract of the husband and the other required documents related to the husband.
- An investor: The application must be attached to the company license including partners' names, in addition to the other required documents.
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What are the requirements and fees of obtaining the Status of Business / Business Person Certificate?
For individuals & companies:
- A request letter signed by the authorised signatory
- A copy of the decree and act of incorporation
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What are the Supplier services?
Supplier services include the registration of corporate and private sector suppliers wishing to provide their services to the federal government, and provide them with the possibility to submit quotations for tenders, bids and supply contracts issued by ministries and federal agencies. That, in addition to the supplier renewal service.
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What service channels are provided by the Ministry of Finance?
To register, suppliers must meet requirements and submit required documents through the ministry's website www.mof.gov.ae, or smart application.
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What are the provided services?
Services provided includes registering new suppliers, renewing registration (annually), submitting quotes, printing a payment receipt, receiving a purchase order, and creating a vendor invoice.
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What are the conditions for registering in the supplier services?
The conditions for registering in the supplier services include: the presence of a UAE national partner or service agent**, while foreign branch companies of free zones located within the UAE's borders and outside the free zone must register, and all suppliers wishing to register must pay the fees.
**Note: Please note that the new UAE Commercial Companies Law recently adopted and published in the Newspaper of the Ministry of Justice stipulated that it is possible to deal with companies without the need for a partner or national service agent, and therefore until the new law takes effect the current conditions will be adopted but will be amended in the future on the basis of the new UAE Commercial Companies Law.
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What documents are required to register?
Registration requires the submission of a license issued by any of the economic development departments.
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What are the registration fees?
Registration fees are AED 500, while the annual renewal is free of charge.
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How does the supplier services simplify the customer journey?
Not long ago, MoF updated the system procedures in order to simplify the customer's journey, increase the satisfaction of suppliers and increase the number of companies in the system, the measures taken include:
- Providing registration services on the home page of MoF’s website to facilitate registration
- Reducing the number of required attachments from five to just one, which is the Department of Economic Development license
- Creating a single account for suppliers without having to require them to create a different account on the Ministry of Finance’s website
- Launching the new payment gateway and activating the possibility of paying with other cards such as Visa and MasterCard
- Sending a notice from the system as the business license is nearing completion so that the supplier can renew
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How many companies are registered in the supplier services?
More than 8,500 registered companies.
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What incentives and benefits have been offered to suppliers during the current year?
The UAE Cabinet has issued Resolution No. (37) of 2020 on amending certain provisions of Cabinet Resolution No. (4) of 2019 on Procurement Regulation and Storehouse Management in Federal Government. The decision included:
- Reduction of registration fees for suppliers in Federal Supplier Register by 50% from AED 1,000 to AED 500
- Cancellation of registration renewal fees – renewal will be free
- Cancellation of fees for selling tender documents in federal entities (ministries and authorities)
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What incentives and advantages does the supplier register offer to SMEs?
The UAE Cabinet issued Resolution No. (4) of 2019 on Procurement Regulation and Storehouse Management in Federal Government. The decision included:
- SMEs’ exemption from paying registration fees for the first two years of the company's founding
- Giving a 10% price preference to SMEs when evaluating bids
Also, UAE Cabinet Resolution No. (290/14وأ/2) of 2012 includes directing 10% of the procurement value to SME owners.
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What are the incentives and benefits offered to productive families?
Productive families were exempt from paying registration or renewal fees in the Federal Supplier Register
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With the new UAE Commercial Companies Law, will registering in the supplier register require a partner or service agent from the UAE?
Please note that the new UAE Commercial Companies Law recently adopted and published in the Newspaper of the Ministry of Justice stipulated that it is possible to deal with companies without the need for a partner or national service agent. Until the new law takes effect, the current conditions will be adopted. The conditions will be amended in the future as per the new UAE Commercial Companies Law.
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What are the supplier registration renewal fees?
There is no renewal fees
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Do suppliers have to go through the registration process all over again?
No, the supplier's existent account is used for renewal.
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What are the required documents for registering suppliers?
Trade License from Department of Economic Development
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How can suppliers register online?
Suppliers can be registered through the MoF website.
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What are the suppliers' registration fees?
500 AED + 3 AED via e-Dirham Card
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How can suppliers pay the registration fees?
They can pay by e-Dirham Card or other payment cards
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What is the signature authorisation card?
It is a card issued by the Ministry of Labour.
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Does supplier registration cover all ministries? Is it only for Dubai and Abu Dhabi?
Registration covers all ministries and is for all the Emirates
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Where can I obtain the e-Dirham card?
The card is obtained from the National Bank of Abu Dhabi (NBAD).
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Are job vacancies at the Ministry of Finance available on the MoF website and how can I apply?
Vacancies at MoF are listed on the “Bayanati” website – a “Federal Government's Human Resources Information Management System”, which is an e-recruitment portal for all federal government agencies. You can obtain details on the jobs advertised by MoF through registering as a user and logging in. You can also upload your resume and other required documents to apply for a job. In addition, you can access this portal through the MoF website or apply directly through the job portal Bayanati.
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What does Smart Reporting mean?
Smart Reporting System (Tableau) is one of the ministry's technological initiatives that processes, and analyses federal entities data to provide reports and recommendations that support decision making.
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What are the main features of the Smart Reporting System?
The Smart Reporting system offers many advantages, including data analysis, user-driven reporting, and real-time reporting. It also provides the possibility of automating reports, provides the highest standards of transparency, enables cash and liquidity management. It also represents a basis for decision-making and enables the display and follow-up of budget implementation and expenditure tracking, and it’s a system tailored to the requirements of users.
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What are the benefits of the Tableau and its application areas?
There are several areas for the application of the Tableau such as: a support request screen, a call center screen, a budget execution screen, a service display screen, a performance and financial indicators screen, a supplier follow-up and purchase cycle screen, and cash management screen.
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Refund of revenue due to customers (Auto-Refund System)
The automated e-refund system is a system through which the client submits the request for refund of the fees paid by mistake to the concerned authority with all the documents required to confirm the eligibility for restitution. The request is then reviewed by the financial department of the concerned authority, where it will be audited and approved by the controller of the Ministry of Finance, who will take measures to transfer the amount back to the client's bank account. The e-refund system was developed to submit applications that will be reviewed by the Ministry of Finance in order to reduce delivery time and enhance customer satisfaction.
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What are the advantages of an e-refund system?
- The automated e-refund system provides a self-contained portal for customers to register and apply for a refund, without having to go to the customer center or the concerned entity.
- The system makes it easier for ministries to extract detailed transaction reports for auditing and auditing purposes
- The system speeds up the customer's journey in submitting applications and the time to respond to requests submitted to each entity
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What steps should a customer take to benefit from the system?
- The customer submits an application electronically through the e-refund system with the provision of the required proofs
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The request is directly transformed into the authority's auditor:
- If the transaction is approved, the transaction will be transferred to the FMIS audit system from the Ministry of Finance, and after checking the transaction through FMIS, a bank transfer will be prepared to refund the amount on the client's bank account.
- If the transaction is not approved, the request is returned to the customer with an explanation, and if the request is rejected thereafter, the request is returned to the customer with an explanation and whether it requires additional attachments to be submitted to the system.
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What is the maximum period to refund the customer's money?
The amount of the customer will be refunded within a maximum of 5 business days.
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What are the most important documents required to submit a refund request?
The Ministry of Finance is the owner of the e-refund system. It follows up on all customers' requests from all ministries and provides support to any challenges a customer may face. The customer must submit their request to the system and follow up with the relevant ministry. A refund request may be submitted by individuals or companies.
- The most important documents required for individuals include: the UAE ID card and the e-Dirham receipt copy (other proofs may be requested from the relevant ministry depending on the type of transaction)
- The most important documents required for companies include: a commercial license and a copy of the e-Dirham receipt (other proofs may be requested from the relevant ministry depending on the type of transaction)
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What is the reference number or RRN?
It is the payment receipt number (reference number) of 12 digits.
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When I retrieve the payment data, I see an error of "RRN number is invalid"?
Please check the RRN reference number and contact the relevant ministry to make sure that you can retrieve the transaction.
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When clicking on ‘next’ I receive an error prompt of “repeated attachments or duplicate documents”, what shall I do?
Please make sure that the names of attachments are different for example: attachment01, attachment02, etc.
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When trying to choose the amount, why can’t I determine the full amount?
Please check with the ministry that owns the service to ensure that all fees are refundable as some fees cannot be refunded such as insurance/service delivery fees etc.
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Why is the customer's data showing as incorrect?
Please make sure that the account of the individual or establishment is used by the applicant, to avoid rejecting the request from the ministry of the service owner.
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I don't have a bank account; will the amount be returned to the card I used to pay?
Please note that if the application is accepted and the amount is returned, it will be returned to the bank account under the name of the applicant or the company after a review and audit by the ministry that owns the service.
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I have a transaction with one of the federal entities, and I have been told to contact MoF to file a refund request
Please note that the e-refund system in its current version is only for federal ministries, please contact the relevant authority to report this matter, but your observation has been taken into account and the new version of the revenue refund system is currently being developed to include the authority among the entities that use the e-refund system.
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I have a transaction that has been approved for 20 days now and upon contacting the relevant ministry, I’m informed that I need to contact the Ministry of Finance to review the application’s status
Please note that following up on your application in the event of completion of the first and second rounds of approvals, or in the event of any refund delay should through the ministry that provides these services. Kindly provide us your application number so that we can reach out to the relevant entity and expedite the process of your refund - upon approval.
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I can't find the RRN reference number, and no link appeared from the system when submitting
Please send an email for technical support to support@edirhamg2.ae with the following details:
- The first six numbers and the last four digits of the card that you used to pay with.
- The time and date of when it was paid.
- The amount you paid.
- The ministry that you paid for.
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I can't find the URN reference number, and no link appeared from the system when submitting
Please send an email for e-Dirham technical support on BizOps@eDirham.ae and explain the service paid, the time, date and the ministry that has been paid for.
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How long can I expect to receive my refund?
The outstanding amount will be refunded if it meets all the required conditions within 5 business days from the date of application until the completion of the audit and follow-up to complete your transaction.
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What are the other documents to request the service?
- Registering on the system.
- Payment receipts.
- Receipt number (RRN) / (URN).
Note:
- In the absence of an RRN receipt number, please check with the e-Dirham support team via support@edirhamg2.ae
- In the absence of an URN receipt number, please check with the e-Dirham support team via BizOps@eDirham.ae
- A letter from the Bank mentioning the International Account Number (IBAN).
- A copy of the order that was paid for.
- Any other requirements required by the concerned party.
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What is MoF smart Application?
MoF’s smart app offers individual, corporate and government users a variety of services. Through this platform, ministry customers and users can request and track government services, as well as pay fees without having to visit any of the ministry's offices. This application also allows users to communicate with the ministry at any time to submit their complaints, suggestions and feedback through different channels.
The app also allows the general public to see budget reports, final accounts of federal government and open data which is available in the form of infographic designs and interactive graphics that are in high-quality technologies that fits smartphone screens. It provides several interactive features for the public, such as smart participation aimed at involving the public in the ministry's procedures and practices, as well as a smart wallet that aims to help the public manage their personal budgets.
The app supports the requirements of users with special needs and people with visual difficulties.
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What are the main features of MoF’s smart app?
The new app was built inline with the optimal user experience and based on standards followed by Apple and Google. The relevant working teams in the ministry conducted studies and standardized comparisons to build an innovative perception of the application. The app has many features that are specifically designed to improve user experience, including:
- Content pages: Content pages display the most important content and information about the ministry by linking it to the website; for example: open data, about the ministry, electronic participation, policies, legislation, etc.
- Media pages: Media pages are managed and controlled by government communication to view the latest activities and events, social media content and smart notifications for users
- Service pages: They aim to provide smart services to customers through the smart application
- Modern Technology: MoF’s IT department worked with the developer using technologies that allow the application to develop and improve easily and effectively in line with the best international standards.
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MoF provides many services to different categories of customers, how is the application designed to make it easier?
One of the features of MoF’s smart app is the ability to choose a person's profile and build a suitable app interface to display the services that suit them:
- Visitors can view all the services provided by the ministry with their information, and see open data, tenders, etc.
- Individuals can get a response to inquiries, business testimonials, e-Dirham services and other services for individual customers.
- Private users can access supplier registration services, provide service devices, answer queries, e-Dirham services, and other services for the private sector.
- For customers from the government sector, they have access to federal government services, such as technical support, payment of obligations, response to inquiries, e-Dirham services, guidance and many other.
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What are the other smart features of the app?
MoF smart application has many smart features, including:
- Mini version: an idea that is considered the first of its kind in the field of applications at the level of ministries and federal institutions, where this version is dedicated to enable customers to quickly access the services for different categories of users
- Smartphone Shake: Allows users to access their preferred service, request support or provide feedback anywhere in the app
- Text input: Available in all fields after the start of the service that allows the user, through voice and intelligent speaking, to input text by converting audio to text
- Voice recording: Works on both the application and smartwatch, which is the first of its kind feature at the level of ministries and federal agencies
- Analyzing the person's data and browsing through the application: The AI engine suggests distinctive pages to access from the application suitable for the person, and incase no results were found for what the user is looking for it suggests the feature to search on MoF’s website
- Service Card: The card is viewed in a smooth and easy way to read and interact with the service
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Can customers get all the services through the app? Or do some services still require access to the website or a personal visit to the ministry/government agencies?
All of MoF’s services are available on the smart application and website of the Ministry and do not require any visit by the customers to the ministry.
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Is there a mobile app to find out about job opportunities at other UAE government entities?
Download the e-employment mobile app of the federal government ‘FAHR’, where you can search for vacancies in all UAE Federal ministries and other government entities as they are posted. This application also contains human resource services provided by the Federal Authority for Government Human Resources. Please visit the following link for more information: Smart Application
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Can I report any violation of a Labour law online?
The UAE has adopted a comprehensive system to protect workers and strictly enforced its labour laws. Any concerns or violations can be reported and a labour complaint can be registered online to the Ministry of Human Resources and Emiratisation through the following link: Register a complaint
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Can I report trafficking, sexual abuse at work or another form of exploitation online?
ThThe UAE government is active in the global fight to combat human trafficking. Find out how you can report trafficking issues and obtain support here: Report human trafficking
If you or someone you know has been subjected to sexual abuse or exploitation at work, you can also register a labour complaint with the Ministry of Human Resources and Emiratisation here: Complaint on workplace abuse
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What statistics are available about gender balance in UAE government institutions?
The UAE’s Federal Institutions and Ministries aim to gender balance between males and females. Read useful information and statistics that indicate the progress achieved by the UAE on the issue of gender balance: Read about gender balance in the UA
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How does MoF ensure digital and cybersecurity?
The UAE aims to become one of the world’s safest cyberspaces and strict laws govern all digital and cyber activities. These include standards for maintaining user data and service data, processes and programs of the Ministry of Finance, which are being developed to the highest international standards.
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How can I report and track compensation for unethical or unlawful behaviour
by a public servant or government entity?
Any ethical or unlawful behavior by a public servant or government entity can be reported to the UAE Ministry of Human Resources & Emiratisation following this link: Click here
You can also read the FAGHR’s Code of Ethics and Professional Conduct for UAE federal employees.
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Can I participate in MoF services and initiatives through social media platforms,
blogs or any other electronic means?
Yes, MoF welcomes constructive discussions and values contributions to develop its programmes and services. Please visit our e-Participation page on our website to read our participation policy statements and submit your contribution online: e-Participation at MoF
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How can I report discrimination in the workplace online?
Discrimination in all forms – religion, race, caste, colour or gender – is against the law in the UAE. Any concerns or violations can be reported online to the Ministry of Interior here: Complaints Service
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How can I edit my personal account information?
For individuals, companies and government entities
- Log in on MoF website
- Click on the username at the top of the page
- Click on "modify profile"
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Are there any privileges given to SMEs?
yes, SMEs are exempted from paying the registration fees for the first two years from the establishment date
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