Refund of revenue due to customers

Definition

The service allows all federal agencies to process all requests for revenue refunds received from customers of federal entities that were paid by mistake using the e-dirham system

Duration of service provision

Expected period between service implementation: 1 working day
Period of obtaining results: 1 working day

Location of service provision

The website of all federal agencies.

Target Audience

Federal entities

Responsible Department

General Revenues Department

Responsible Officer

Call Center

600533336

info@mof.gov.ae

Here is how you can avail the service:

Service Description Card

User Guide

FAQ

Requirements to get the service

1- There is an error in paying the federal fees

2 – To meet the requirements of the federal authority

Required Documents

Payment receipt

Request for refund

Registration on the system

A letter from the bank showing the IBAN number

Any other necessary requirements as required by the concerned authority

Fees

there is no fees

Service Implementation Procedures/Steps

Registration

This service requires having a registered user on the ministry website.

Create a new user

Login

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