Refund of revenues due to customers
The customer raise refund request to refund the fees paid by mistake to the Ministry of Finance, attaching by all required documents to confirm the eligibility of refund. All refund requests will be reviewed electronically by the financial department of the Ministry of Finance and will be checked and approved by the financial controller of the Ministry of Finance. The due amount will then be transferred to the customer's bank account in 5 working days. The customer can check the refund request through system, by referring to “Manage Dispute”.
Duration of service provision
Target Audience
private sector
Responsible Department
General Revenues
Location of service provision
The website of all federal agencies.
Requirements to get the service
- Paying the fees by mistake or overpaying.
- Not received the service for a reason related to Ministry of Finance.
- Fulfilment the necessary requirements set by the Ministry of Finance.
- The customer must be a resident of the United Arab Emirates.
|
- The (IBAN) of the customer must be inside the United Arab Emirates.
- Paid the government service wrongly (duplicate or exceed payment).
- Failure to get the service for reason related to service owner from concerned entity.
- Fulfillment requirements required by entity owns the service.
- The customer should be resident in the United Arab Emirates.
- The IBAN number for customers should be inside United Arab Emirates.
Required Documents
Payment receipt
Request for refund
Registration on the system
A letter from the bank showing the IBAN number
Any other necessary requirements as required by the concerned authority
Here is how you can avail the service:
Service Statistics
Individuals
Number of Users
0
Number of Requests
0
Corporate
Number of Users
0
Number of Requests
0
Government
Number of Users
0
Number of Requests
0
Registration
This service requires having a registered user on the ministry website.
