This service deals with receiving customers' feedback, complaints, and any level of dissatisfaction with the way services are provided during or after the course of proceedings. Feedback ensures performance can be improved customer satisfaction and happiness levels can be increased through positive communication.
7 Working days
Institutional Development Departmen
To apply for the service, you must have an email and an account on the system
There is no Fees
The customer apply his complaints through one of the available channels
TThe complaint is received then we inform the customer that his complaint has been arrived and ask about if the complaint is true
The complaint is reviewed and examined by the concerned department in order to solve the matter and take the appropriate corrective actions.
The concerned department informs the Department of Institutional Development and Excellence about the actions taken.
Inform the customer by the solution and asking him about his satisfaction
Closure of the complaint.
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