Technical support for E-Dirham system services
Providing the needed technical & business support and handling e-Dirham complaints/requests to resolve them within the time specified based on the e-Dirham service level agreement
Fees
There is no fee charge for the service
Duration of service provision
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Severity Level 1 – resolve Immediate - 4 Business Hours
Severity Level 2 – resolve in 48 hours
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Severity Level 3 – resolve to 72 hours
Target Audience
Government sector / private sector / individuals
Responsible Department
General Revenues
Location of service provision
Requirements to get the service
Here is how you can avail the service:
Service Statistics
Number of Users
10506
Number of Requests
16141
Registration
This service requires having a registered user on the ministry website.
