Service to support FAHR by receiving the technical support requests related to Bayanati system and answering their inquiries and remarks. • Databases and related Applications: o Cloning environment to make changes and provide support: Providing the service of creating a trial version of the Human Resources Information Management System for the purposes of projects for developing systems according to the requirements of projects approved by the Authority, in addition to creating a trial version on a daily basis that enables system administrators to provide the service safely before modifying the actual environment. o Application of technical packages Patching: Implementation of technical patches according to work requirements that are related to addressing problems related to human resources systems, and sometimes these packages specialize in improving system performance or raising the level of information security settings. o Backups In addition to the daily and scheduled electronic backup mechanism, we provide a backup service as requested by the administration sponsoring the development of systems before activating the changes or for the purposes of reviewing and matching after activating the services. o Production deployments migration and monitoring performance: Migrate the modifications of human resources systems to the production environment and monitor the performance of the systems after modification according to the policy adopted for managing changes. • Handling technical problems Addressing technical problems related to human resources systems and providing solutions related to improving system performance and maintaining information security.