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Providing the needed technical & business support and handling e-Dirham complaints/requests to resolve them within the time specified based on the e-Dirham service level agreement
Severity Level 1 – resolve Immediate - 4 Business Hours
Severity Level 2 – resolve in 48 hours
Severity Level 3 – resolve to 72 hours
No Conditions required.
This service requires having a registered user on the ministry website.
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Please fill out the application below if you request additional data not available on the site and your application will be followed up by the concerned department