MoF values public engagement, interactive communication and participation in its decision-making processes, and provides the latest digital communication channels to ensure open access to dialogue that can help in achieving our objectives. These, in turn, help us to improve the level of customer satisfaction and to raise the quality of the services delivered.

Our commitment to transparency is affirmed through our management of various electronic communication and social media platforms, which enable MoF to participate in meaningful interactions with our customers. These include the channels: Facebook, Twitter, Instagram, YouTube, Vimeo, Google+, Feedback and Suggestions portal, Share Your Opinion portal, Instant Chat and Surveys available on this website.

This policy outlines the rules and regulations for participating in MoF online channels to ensure transparency and provide users equal opportunity to express their opinions. It lists and defines the frameworks for participation as well as the laws and policies that participants should adhere to while sharing their feedbacks and suggestions.

e-Participation Policy applies to all topics, opinions, discussions, and surveys published or exchanged through e-Participation tools provided by MoF.

The Ministry also complies with the standards and requirements of the Telecommunications And Digital Governmeng Regulatory Authority (TDRA) and the Electronic Participation Guidelines issued by the UAE Federal e-Government Portal. While we welcome your input, MoF reserves its right to withhold any communication that is deemed to be non-compliant or that constitutes any of the following:

• A security threat
• Violation of laws in the UAE
• Inappropriate, obscene or defamatory language
• Violation or abuse of the right to privacy
• Spam or promotional messages
• Discrimination or offense to any segment of society on the basis of race, color, nationality, religion
• Political discussion
• Violation of intellectual property rights

• The results of the polls and surveys will be made public to ensure transparency.
• Solutions to existing problems or issues will be shared with users to improve the quality of services provided by the Ministry.
• Availability of the status of the complaint, suggestion, or participation presented through any channel provided by the Ministry.

MOF website provides customised features to ensure participation from people of determination. With the use of ‘Speech to read’, ‘Front size adjustment’ and ‘Color variation’ features, where they can easily share their feedback and opinions on the various platforms of MOF.

This is to state that all opinions and comments shared by the public are solely their personal views and do not, in any way, represent the position of MOF.