E-participation

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MOF E-Participation Policy

Purpose of E-Participation policy

MoF values public engagement, interactive communication and participation in its decision-making processes, and provides the latest digital communication channels to ensure open access to dialogue that can help in achieving our objectives. These, in turn, help us to improve customer satisfaction levels and to raise the quality of the services delivered.

Our commitment to transparency is affirmed through our management of several electronic communication and social media platforms, which help MoF to participate in meaningful interactions with our customers. These include Facebook, Twitter, Instagram, YouTube, Vimeo, Google+ and the Forums, Feedback and Suggestions portal, Share Your Opinion portal, Instant Chat and Surveys available on this website.

E-Participation Policy Objectives

This policy is to outline the rules and regulations for participating in the online channels of the UAE Ministry of Finance to ensure transparency and fair contribution from all our users. It is to list and define the mannerism for participation along with clearly stating the laws and policies that participants should adhere to while sharing their opinions and feedbacks.

E-Participation Policy applies to all topics, opinions, discussions, and surveys published or exchanged through E-Participation tools provided on MOFUAE’s website.

Communication Standards

The Ministry also complies with the standards and requirements of the Telecommunications Regulatory Authority (TRA) and the Electronic Participation Guidelines issued by the UAE Federal e-Government Portal. While we welcome your input, MoF reserves its right to withhold any communication that is deemed to be non-compliant or that constitutes any of the following:

A security threat
Violation of laws in the UAE
Inappropriate, obscene or defamatory language
Violation or abuse of the right to privacy
Spam or promotional messages
Discrimination or offense to any segment of society on the basis of race, colour, nationality, religion or other status
Political discussion
Violation of intellectual property rights

Users’ rights regarding E-Participation

All the opinions and feedback shared will go through the screening process to ensure that decent language has been used and it isn’t derogatory to any person
The results of the polls and surveys will be made public to ensure transparency
All comments on the blog will be moderated to ensure that the stated communication policies are being followed
Solutions for the stated problems or issues will be shared with the users to improve the efficiency of MOF services.

Inclusivity for People of Determination

MOF website provides customized features to ensure participation from people of determination. With the use of ‘Speech to read’, ‘Front size adjustment’ and ‘Color variation’ features; People of determination can easily share their feedback and opinions on the various platforms of MOF.

Disclaimer

This is to state that all the opinions and comments shared by the public are solely their personal views and don’t, in any way, relate to the stance of MOFUAE on the said topic.

The e-sharing portal is your opportunity to have your say on what we do

The Ministry of Finance (MoF) welcomes you to its online portal. In line with the e-government general policies of the UAE, MoF relies on your valuable participation and contributions to develop its programmes and communication tools. There are a number of tools to enhance communication, i.e. discussion and debate forums, opinion polls and social media channels such as Facebook, Twitter and YouTube.

In the framework of the implementation of e-counseling to the services that MOF provides for the public and customers, the specialist team posts a number of electronic questionnaires during the year on the official account of the Ministry on Twitter to communicate, and build on the results of electronic decisions. This may include creating new content for the website and MOF Smart services, changing the design of the mobile app and launching a new channel of direct contact with the service's customers via WhatsApp.

Hence, MoF welcomes all objective and constructive discussions on the website, while reserving the right of publishing.

Follow-up e-participation
to the public Circular

e-participation
Circular