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A blog by H.E. Saeed Rashid Al Yateem, Assistant Undersecretary of the Resources at MoF on Government e-Service Fees platform

| 30/03/2020

e-Service Fees platform
HE Obaid Humaid Al Tayer

The United Arab Emirates is one of the frontrunners in the region and world in keeping pace with technological developments in the digital age. The country embraces innovation and uses technology to provide smart, innovative solutions to simplify procedures and further improve government work. In essence, the UAE is a trailblazer, when it comes to harnessing technology to improve the quality of life for its citizens and residents.

In a few short years, the UAE has made great strides on global competitive indices, over-performing in several sectors, primarily in digital development, thus positioning the country as a leader on the global economy map. These achievements are thanks to the forward-looking vision and guidance of our wise leadership, who have devised national strategic plans that are in line with the rapid developments and transformation the world is witnessing across various economic, technological, and knowledge-based sectors. These include encouraging innovation, research and development, information technology, artificial intelligence, and embracing the fourth industrial revolution.

The Ministry of Finance has taken proactive steps to keep pace with the rapid advancement of technological developments – it has adopted technologies that provide innovative digital services to optimise the government’s financial work in line with the highest international standards.

As part of this strategy to enhance government efficiency and performance through leading-edge information technology solutions, the ministry has a Government e-Service Fees platform, which allows customers to search for all the services provided by federal government entities, along with the fees for each. To make the customer journey more efficient and ease access to information, this is done through a single portal on the ministry's website.

The platform currently provides information for over 5,700 services for retail, private and public clients from over 25 federal government bodies, including 14 ministries and 15 federal entities.

The Ministry of Finance works on enhancing government services to provide innovative solutions to raise the efficiency and effectiveness of financial work systems, manage cash flows, and further improve them in adherence with global best practices. This is part of the ministry’s commitment to the UAE government’s vision of making the UAE one of the most innovative governments by 2021.

HE Obaid Humaid Al Tayer
Minister of State for Financial Affairs

Page last updated : 02/04/2020 10:25 AM