The Ministry of Finance (MoF) communicates with internal and external customers (government entities, private sector companies, nationals, residents and visitors) through several channels, namely: the MoF website, smart app, live chat, feedback and suggestion gateway, opinion polls, scale of happiness and various social media channels.
There are three special services in this regard, namely:
- Providing a response from the concerned department at MoF to customers who wish to enquire about the ministry’s methods of work, for the purpose of facilitating the process of dealing with MoF procedures.
- Replying to the suggestions of customers who come forward with innovative ideas and suggestions to develop, add value, or improve services and performance.
- Replying to customers' feedback and complaints about the way services are provided during or after the course of proceedings by addressing errors and improving services through positive communication with customers. The aim is to enhance customers' satisfaction and achieve their happiness.