To complement the e-Dirham system as a smart payment method for more than 5,000 government services, the Ministry of Finance (MoF) provides ministries, federal authorities, local government entities and the private sector companies joining the system with three support services, namely: approving the applications of the concerned entities for linking to e-Dirham, authorising the use of e-Dirham to enable administrators to turn on the system, receiving fees, cancelling transactions, making refunds, exporting reports, reporting malfunctions and providing feedback, as well as adding, modifying or deleting service fees provided via e-Dirham for entities using the system, according to relevant regulations and resolutions.
e-Dirham features several types of cards: Blue, Red, Green, Gold, and Silver Al Haslah cards. All cards are prepaid, offering easy reload of funds or withdrawal of cash from the card balance covered by a credit card.
The system offers discounts on government service fees. The cards are issued to serve the public sector, companies, businessmen and individuals. The services are promoted by customer support services, and a call centre that is supported by an auto response system, as well as a website and SMS notification service.