Procedures in the phases of issuing a Government Client Card

What is Government Client Card?

It is an electronic smart card issued by Ministry of Finance (MoF). The card is used to pay fees required to avail of various official services provided by ministries and government authorities. The card is presented by MoF in a e-government project package.

1-   Issuance of new Government Client Card through website (www.e-dirham.gov.ae)

Requirements:

1.     JPG photos of the following documents: Individuals: Personal Photograph / passport copy / signature. Institutions: Photograph / passport copy / signature / company’s registration.

2.   Providing service without fees.

3.   The card will be delivered by (Aramex). The card will be sent after three days from applyication.

 2-   Issuance of new Government Client Card (to replace a lost card) and transferring the balance to the new card.

Requirements:

1.    Filling out a new government client card application.

2.    A letter addressed by the company or person himself to apply for the card as a replacement of a lost one and transferring the balance to the new one.

3.    Approving signature by showing the establishment’s card or by obtaining a notary’s authorization.

4.    A commercial, industrial or professional license (institutions).

5.    A photograph of the one who applies to get the card or a photo of his representative.

6.    A copy of the passport of the one who applies to get the card, in addition to a copy of his valid visa (for non- UAE citizens).

7.    50 dirhams fees via e-dirham card.

8.    Issuing the card takes 20 minutes.

 3-   Issuance of new Government Client Card (to replace a damaged card) and transferring the balance to the new card.

Requirements:

1.      Filling out a new government client card application.

2.      A letter addressed by the company or person to apply for the card to replace a damaged one and transferring the balance to the new one.

3.      Approving signature by showing the establishment’s card or by obtaining a notary’s authorization.

4.      A commercial, industrial or professional license (for institutions).

5.      A photograph of the one who applies for the card or a photo his representative.

6.      A copy of the passport of the one who applies for the card or the authorized person’s signature.

7.      Issuing the card takes 20 minutes.

 4-  Changing the ownership of a Government Client Card from one person to another working with the same institution and transferring the balance.

Requirements:

1.    Filling out a new government client card application.

2.    Certificate of the company’s registration in the commercial register.

3.    A commercial, industrial or professional license.

4.    A copy of the passport of the institution’s owner or the person authorized to provide the approved signature by using the institution’s card and presenting a certified copy of the notary’s authorization letter.

5.    Approving the certified signature.

6.    A letter sent by the company to change the ownership of the card and transferring the balance to the new card.

7.    A photograph of the one who applies for the card.

8.    A copy of the passport of the one who applies to get the card, in addition to a copy of his valid visa (for non- UAE citizens).

9.    Providing the service without fees.

10. Issuing the card takes 15 minutes.

5-   Transferring the balance from a fixed – value e-Dirham card to the Government Client Card (Individuals / Institutions).

Requirements:

1-   A letter sent by the company to transfer the money

2-   A fixed value e-Dirham card and the receipt.

3-   Approving signature by showing the establishment’s card or obtaining the notary’s authorization (for institutions).

4-   Providing the service without fees.

5-   Issuing the card takes 15 minutes.

6-   Transferring the balance from a lost fixed value e-Dirham card to the Government Client Card (Individuals / Institutions).

Requirements:

1.    A police statement indicating loss of the card. The statement should include the card number.

2.    A letter sent by the institution or the individual that confirms loss of the fixed value e-Dirham card and demands transfer of money to the government client card.

3.    The original receipt for purchasing the fixed value e-Dirham card (if found) or signing an assurance form.

4.    Providing the service without fees.

5.    Issuing the card takes 15 minutes.

Sector: Senior Management Sector

Responsible Department: Customer Services Center

Beneficiary of the Service: Private Sector / Companies / Individuals

Responsible Officer/ Sector Coordinator: Afra’a Al Housani

Direct Number: 02-6987522