eComplain System

What is the system suggestions:

The proposal was a creative innovative idea aimed at innovation, simplification and improvement within the areas of work of the ministry.

Mission and Objectives:

Follow the distinctive style stimulates the internal and external customers to provide constructive suggestions in order to achieve our vision.

Main objectives:

• Create the right climate that encourages contractors to creativity, innovation and excellence.
• Achieve excellence in government performance in line with the orientations of the Ministry to improve the quality of services and the development of performance and customer service better.
• Awareness of the importance of excellence, creativity and create a spirit of effective communication with customers.
• Assessment of initiatives and innovation and reward excellence.
• Enter to the proposals:
  http://eservices.uae.gov.ae/esuggestion

What is the system of complaints:

Through the complaints system mail that you can make any complaint you have relating to any services or procedures related to the Ministry of Finance.

What is a complaint?

A complaint is any problem faced or may face through your dealings with us, or in any of our services and would like to send it to us.

Objectives of the suggestions and complaints

Main objectives:

• Create the right climate that encourages contractors to creativity, innovation and excellence.
• Achieve excellence in government performance in line with the orientations of the Ministry to improve the quality of services and the development of performance and customer service better.
• Awareness of the importance of excellence, creativity and create a spirit of effective communication with customers.
• Assessment of initiatives and innovation and reward excellence.
• The nature of the complaints:
• Handling staff are not appropriate with dealers.
• Default or failure to provide the required service without adequate justification or reasonable grounds.
• Ministry to take an arbitrary and unjustifiable conduct against the client.
• There was undue delay in making a particular decision or determination of the client.
• The existence of undue delay in providing the requested service.
• There are errors in the application of regulations and decisions on Bmtaaml or group of dealers.
• Report any violations of certain administrative or financial.
• Enter to the complaints:
  http://eservices.uae.gov.ae/ecomplains

Direct tel: 043110222

E-mail: shakawa@hotmail.com

Inquiries: estifsarat@mof.gov.ae